During September 2021, a patient satisfaction survey was conducted, at Sugar Hospital, to assess feedback from patients to measure their satisfaction with the quality of the healthcare service provided to them and to improve on our short comings. Also, patient satisfaction survey was requested (AIMS Advisory Committee), in response to a meeting discussion in May 2021. It was highlighted that Sugar hospital has a large pool of patients, attending “Circle of Care”, since 2014, but we are not retaining the same no of patients as follow up and repeat visits, as it should be the case with chronic medical conditions. Secondary aim was to improve good professional environment, to facilitate patient’s loyalty, to increased revenue for sustainability and establish pathways for better follow-up.

Patient satisfaction was measured, based on basic six metrics, such as quality of medical care, interpersonal skills displayed by medical and non-medical professionals, transparency and communication between care provider and patient, financial aspects of care, accessibility of care and location.

Majority patients/ relative (78%) said the hospital environment was good, relax, clean an friendly, 9% said it was economical, 5% said needs more advertisement and social media marketing and 5% were not happy with long waiting ime for the family medicine doctors and 3% were unhappy with the Reception, respectively. 

When they were asked how did they found us (hospital), majority (>90%) have good recommendation from friends, family/ relatives, other doctors in the community and community camps conducted by Sugar hospital in villages.